Privacy Policy

1. Data controller

The data controller responsible for this website is SEO & Design Ltd, 13 Church Place, Mitcham, CR4 3HY, United Kingdom. You can contact us at info@seoanddesign.co.uk or by phone on +44 (0)7878 813 173.

2. Personal data we collect

We may collect basic contact details, business information and communication data when you use our contact forms, request a quote, subscribe to our newsletter or work with us.

• Identification and contact details (such as name, email address, phone number and company name).
• Project and service information (such as your website details, business goals and requirements).
• Billing and invoicing information (such as address and tax or VAT details).
• Technical and usage data generated by cookies, analytics tools and similar technologies.

3. How and why we use your data

We use your data to respond to your requests, provide our services, manage our relationship with you and improve this website.

• To answer enquiries and provide quotes when you contact us.
• To deliver SEO, web design and other digital marketing services you have requested.
• To send you service updates or marketing communications when you have given consent.
• To analyse website traffic and improve user experience through analytics tools.

4. Legal bases for processing

We process personal data under the UK GDPR, the Data Protection Act 2018 and, where applicable, the EU GDPR using several lawful bases.

• Consent, when you ask us to contact you, subscribe to our newsletter or accept non-essential cookies.
• Performance of a contract, when we provide services and need your data to deliver them and manage billing.
• Legitimate interests, for example to follow up reasonable business enquiries or protect our website from abuse.
• Compliance with legal obligations, such as accounting or tax requirements.

5. Cookies and similar technologies

We use cookies and similar technologies to run this website, understand how visitors use it and support our marketing activities.

For more detailed information about the types of cookies we use and how you can manage your preferences, please see our Cookie Policy.

6. Analytics and marketing tools

We may use tools such as Google Analytics, Google Ads and Meta advertising pixels to measure performance and improve our campaigns.

These tools may collect anonymised or pseudonymised usage data and use cookies or similar identifiers. You can control the use of these tools through our cookie banner and your browser settings.

7. Email marketing and newsletter

If you subscribe to our newsletter or marketing emails, we will use your contact details to send you updates about our services and content.

You can unsubscribe at any time by using the link included in our emails or by contacting us directly at info@seoanddesign.co.uk.

8. Data sharing and service providers

We do not sell your personal data. We only share it with trusted service providers when this is necessary to operate our business and deliver our services.

• Website hosting and infrastructure providers.
• Analytics, advertising and email marketing platforms.
• Professional advisers such as accountants or legal professionals where required.

These providers act as data processors and are bound by contracts that require them to protect your data in line with data protection law.

9. International data transfers

Some of our service providers may be located outside the UK or the European Economic Area.

When this happens, we take appropriate measures to protect your data, such as using standard contractual clauses or relying on other recognised safeguards under data protection law.

10. Data retention

We keep personal data only for as long as it is necessary for the purposes described in this Privacy Policy or to comply with legal and accounting obligations.

In general, enquiry and lead data is kept for a limited period, and contract and billing information is kept for the minimum period required by law.

11. Your data protection rights

Under data protection law you may have rights such as access, rectification, erasure, restriction, objection and data portability, as well as the right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at info@seoanddesign.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office or your local supervisory authority.

12. How we protect your data

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.

However, no online service can be completely secure, so you should take care when sharing information over the internet.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data.

The latest version will always be available on this page and will show the date of the most recent update.

14. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at info@seoanddesign.co.uk.